Safe working practices

Our aim is to ensure that our services delivered safely in people’s homes using the following practices and we thank our clients for their help and assistance in following the processes to keep everyone safe:

1)      We will not be able to make visits to inside people’s homes where one or more members of the household have symptoms of coronavirus or have been advised to isolate or shield.

2)      During visits to people’s  homes:

  1. Where visits are made to a household where someone is clinically vulnerable but they have not been asked to shield or isolate (for example someone aged over 70) all of the provisions in this section MUST be observed. In all other cases the provisions should be following where possible.
  2. Social distancing of 2m to be observed, including on arrival and departure.
  3. Visits should be conducted in a well ventilated room or outdoors .
  4. Advisers to sit ‘side by side’ with clients, rather than ‘face to face’.
  5. Clients should leave all internal doors open to minimise contact by advisers with door handles and other surfaces.
  6. Clients should provide their own pens to sign any documents.
  7. Documents which will be handled by clients should not be handled by staff members for 24 hours prior to them being given to clients. Disposable gloves should be worn by advisers when handling documents which have been handled by clients and the gloves disposed of in a bin immediately after the meeting.


3)      Safe working practices by our advisers:

  1. Advisers will not come to work if they exhibit the symptoms of coronavirus.
  2. Advisers will reduce the spread of germs by;
    1. washing their hands for 20 seconds using alcohol based sanitiser before entering a home and on departure
    2. coughing or sneezing into a tissue and throwing the tissue in a bin immediately
    3. cleaning regularly touched objects (such as briefcases and bags) and other surfaces using regular cleaning products.
3. Where either a client or an adviser prefers that a face covering is worn by an adviser at a meeting, then the adviser should wear a suitable face covering during the meeting. The face covering should be replaced or washed daily in accordance with the manufacturer’s instructions.
4)      We will offer all clients the option of a consultation by video conference – such as Skype, Whatsapp, Facetime or Zoom.